Account access
Login, registration, reset password and verification problems.
Service support
Support
Use this page when you need help with account access, saved reports, coins, email verification or a report that did not open correctly. Static copy cannot prove authentication, balance, purchase, saved data, request success, availability, or production state. Use the live response and current account state for those facts.
What support can help with
Support should solve service problems clearly: account access, opened reports, coin balance questions, email verification and broken page access.
Opened reports
A paid report should reopen from the same account or saved access path.
Coins
Balance, charge history and cases where access looks wrong.
Page issues
Broken links, missing content, unreadable layout or a form that does not continue.
Before contacting support
Include the email used on the site, the page where the problem happened, the report or reading name, and what you expected to happen. A screenshot is useful when the issue is visual or access-related.
Use the same email connected to the account or report.
Route
Copy the page address where the problem happened.
Report
Name the reading or report, especially when access is missing.
Time
Add the approximate date and time if payment or access is involved.
Safety limits
Support can help with the website and account experience. It cannot provide emergency help, medical advice, legal advice, financial advice or guaranteed relationship outcomes.
If a situation involves immediate safety, health, legal risk or money risk, use qualified real-world help first.
Useful support pages
These pages answer most service questions before you need to write a support request.
Frequently asked questions
Can support restore an opened report?
Support can check account and access details when a report should reopen but does not appear correctly.
Can support interpret my reading?
Support handles service issues. Interpretation belongs inside the reading or report itself.
Should I pay twice for the same opened report?
No. If the same report access appears to charge again, contact support before repeating the action.